Faq's

GrocyBuy FAQ

• +
  1. What is GrocyBuy?
  GrocyBuy is an online marketplace offering a wide range of products from groceries to home essentials, and more. Our goal is to provide a seamless and enjoyable shopping experience with exciting offers and discounts.
• +
  2. How do I create an account?
  To create an account: Click on the 'Sign Up' button on the top-right corner of the homepage. Fill in your details such as name, email, and password. Click 'Submit' and verify your email to complete the registration.
• +
  3. How do I place an order?
  To place an order: Browse through our categories or use the search bar to find your desired product. Click 'Add to Cart'. Once you've added all the items you want to purchase, click on the cart icon and proceed to checkout. Fill in your delivery details and select a payment method. Review your order and click 'Place Order'.
• +
  4. What payment methods do you accept?
  We accept a variety of payment methods, including: Credit/Debit cards (Visa, MasterCard, American Express) * Net banking * UPI * Wallets (Paytm, PhonePe) * Cash on Delivery (COD)
• +
  5. How can I track my order?
  To track your order: Log in to your account. Go to 'My Orders'. Select the order you want to track and click 'Track Order' to see the latest status.
• +
  6. What is your return policy?
  We offer a hassle-free return policy within 15 days of delivery for most products. Items must be in their original condition, unused, and with all tags attached. To initiate a return: Go to 'My Orders' and select the item you want to return. Click 'Return' and follow the instructions provided.